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#PAYPAL UNAUTHORIZED TRANSACTION RESOLUTION HOW TO#

If the buyer’s order never showed up, and the seller can't provide proof of shipment or delivery, then PayPal will refund the entire purchase and charge the seller for their trouble.

You received a counterfeit version of the item.

The item was damaged in transit or is missing parts or essential functions.

You purchased a specific quantity of an item but received the wrong amount.

The item's condition was misrepresented (if it was listed as ‘new’ but is clearly used, for example).

You received an item that was completely different from the one ordered.

You can dispute a purchase if the item you receive significantly differs from its description.

#PAYPAL UNAUTHORIZED TRANSACTION RESOLUTION HOW TO#

How to Report a Problem Related to a Purchase The portal allows sellers to communicate with buyers and reach a resolution that is acceptable to all parties. If a buyer and seller can’t resolve an issue through direct messaging, then it may be time to turn to the PayPal Resolution Center. Reporting Problems in the PayPal Resolution Center You can now contact the seller directly if you are simply asking the seller a question and aren’t disputing the purchase.

The “Business Contact Information” section will appear next, displaying the seller’s relevant contact information.Log into your PayPal account via the website or app and click “Payments Sent.” After that, click on ” Details.”.

If you want to ask the seller a question: For instance, the buyer may have a question about color or sizing, wish to order additional items, or may want to change the shipping address or arrival date.Īs a buyer, you should always try to contact the seller before opening the PayPal Resolution Center. There are many reasons a buyer might want to contact a seller other than disputing a charge. They will also help you file a dispute if there is something wrong with your order. Start by Asking the Sellerįor buyers, PayPal will help you communicate with the seller if you have a general question or need assistance with an order. If a transaction was made and PayPal only serves as the merchant processor, the PayPal Resolution Center would not have any impact. It’s important to note that the PayPal Resolution Center is only an option for transactions conducted using PayPal peer-to-peer payments. Check the status of a claim or respond to PayPal.Escalate a dispute to a claim and ask PayPal to investigate.Communicate with a seller to try to solve a dispute.

Report a billing issue, such as duplicate charges or incorrect amount.

Report a problem if a product or service wasn’t delivered or wasn’t as described.

Customers can use the PayPal Resolution Center to: This portal is a great way to enable collaboration with buyers and resolve disputes. As of this writing, it is not accessible through the mobile app. The PayPal Resolution Center is a resource accessible through a portal located on the company’s website. Knowing how the Paypal Resolution Center works, and understanding the rules that govern it is essential for both buyers and sellers using the PayPal payment platform. PayPal offers buyers and sellers multiple ways to finalize payments and handle disputes when they arise. Among other things, they have the ability to handle disputes outside of the traditional channels established by Visa and Mastercard. PayPal transactions are different from standard card payments.